Tackling IT security in a hybrid-work world


Hybrid work is here to stay, making IT security and endpoint protection more important than ever. Here’s how consolidating your IT management solutions with GoTo Resolve reduces your security risk in a climate of growing cyberthreats.

Today’s workplace can be anywhere, whether at home, at the office, or at your favorite coffee shop, making where work gets done far less important than how work gets done. Hybrid work is here to stay, but it’s a more complex work environment for IT to support than the traditional, in-office model.

Working flexibly, whether fully remote or hybrid, means supporting more devices on- and off-network, as well as supporting more physical equipment like home WiFi routers, headsets, printers, and more. All of that hybrid/remote work infrastructure translates into more complexity for IT support. 

IT support plays a mission-critical role in (1) keeping employees productive and (2) keeping IT systems secure. Yet most IT teams at small and midsized businesses (SMBs) have an increasing assortment of tools for a multiplicity of tasks. This adds further complexity to their already-complex daily work.

“I love to juggle multiple tools and constantly toggle back and forth between disconnected systems to support my users,” said no IT professional ever. 

Cyberthreats on the rise

Hybrid work and the IT infrastructure built to support hybrid work have created new and still-emerging security gaps. With IT vulnerabilities increasing since the pandemic, cyberattacks have grown along with the challenges of ensuring IT security for hybrid work. 

According to IDG, 67% of IT leaders at SMBs reported that time spent mitigating cyberattacks has increased since the pandemic began. More than 8 in 10 of those same IT leaders consider it challenging to avoid cyber threats with current technology, especially as the number of tools used by employees and IT support professionals grow.

Ensuring cybersecurity in work-from-home environments has never been more difficult than today, as most employees work from home at least some of the time. The tools to ensure remote work cybersecurity are readily available and known to IT professionals, though they're largely not consolidated into an all-in-one solution. Security is top of mind when IT professionals evaluate IT management & support tools. In fact, the IDG study reveals that about 6 in 10 IT professionals believe permission-based support with end-to-end encryption and the ability to enable MFA (multi-factor authentication) and SSO (single sign-on) are a top priority. 

Your GoTo solution

Hard experience (not to mention multiple headlines in the news) shows that too much IT complexity and too many tools have created more opportunities for cybercriminals than ever.  

While delivering computer security in work-from-home environments is clearly more challenging than ever, the good news is that simplifying and modernizing your approach to IT management can secure your business and enhance the experience of both your employees and IT staff. Having an all-in-one IT management and support solution like GoTo Resolve offers you full visibility to monitor, manage, and support your endpoints: something you don’t get with a "Frankenstack” of disparate, bolted-on tools that result in strange workflows, missed opportunities and a slow IT experience.

What IT leaders at SMBs need is a consolidated IT management solution purpose built for today’s hybrid work challenges that prioritizes security, flexibility, and ease of use. If having more tools increases cyber risks, then having a single, consolidated solution that puts security first is the best way to neutralize cyberthreats.

Security meets simplicity

As an SMB seeking to keep your employees productive and engaged, you don’t have to sacrifice security for simplicity. GoTo Resolve blends enterprise-grade security and consumer-grade ease of use into a single, IT management solution for SMBs like yours. Discover how GoTo Resolve makes IT easier within a single, secure platform that includes:

  • The industry’s first zero trust identity-based access control for an added layer of security that protects you and your managed devices from malicious actors. 
  • Permission-based support with data encryption using government-approved 256-bit Advanced Encryption Standard (AES) and Transport Layer Security (TLS).
  • Single Sign-On (SSO) to securely sign in with the same credentials used for other enterprise apps and multi-factor authentication (MFA) for a second level of security for your accounts to make credential attacks extremely difficult.

Want to streamline your IT support and secure your endpoints? Get GoTo Resolve