Certification Partners Enhances CX, Drives Efficiency with LogMeIn


Certification Partners’ products provides learners of all ages with the knowledge and skills essential for success in the modern workplace. Certification Partners’ premier CIW brand specializes in professional-level standards and job skills that enable the Internet to function; including Web design, development, security, administration, networking and databases.

When the COVID-19 pandemic hit, Certification Partner’s (CP’s) customers from schools, colleges and universities found that they were unprepared. The CP team needed to support their customers in their transition to a remote learning environment to continue their mission critical work. The pandemic also helped the team realize their need to have the right suite of tools in place for promoting stellar customer support and experience as well as internal efficiencies and productivity.

Luckily, the CP team was able to turn to their existing GoToMeeting licenses as part of a three-pronged solution. Even though accustomed to traveling for demos and trainings pre-pandemic, Erik Barrantes, Director of Sales Operations, realized the value GoToMeeting would provide for reducing travel costs and empowering him to be a lynchpin in the migration of customers from a traditionally in-person experience to an online one.

LogMeIn’s GoToWebinar was also leveraged as part of the overall solution. Todd Hopkins, VP of Operations and Product Development, is able to educate more customers about new product rollouts – and with the record feature, is also able to host and share webinars with those who couldn’t attend in real-time. The final piece of the puzzle was LastPass, which the team has leveraged for securely managing and sharing passwords.

When reflecting on his overall experience with LogMeIn, Hopkins said, “We see a greater move to online education that will benefit all students, even those that may still be in the classrooms. Adding technology throughout all levels will only help students, teachers and schools provide greater access to the Information Technology jobs of the future.”

For the full story of how GoToMeeting, GoToWebinar and LastPass have enhanced customer experience, reduced travel costs and constraints, and increased efficiency, click the image below!