Try a cloud contact center that works the way you do

GoTo Contact helps you improve customer experiences and drive results – without the headaches of a traditional call center.

Learn more about GoTo Contact

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Person using contact center software.

GoTo Contact is a cloud contact center solution that makes it easy to deliver top-notch customer experiences and drive more results. Use it to create effective inbound call flows, or to help your team boost sales with faster outbound calling.

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    Easy deployment & customization

    Setup in 1 day without additional IT. Then start customizing call flows and dashboards that work for you.

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    Real-time visibility

    Monitor every customer interaction, gain insights into call activity, and assign agents where they're needed most with real-time workforce management.

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    Analytics to boost performance

    Gauge team performance with call analytics, live stats, and agent-specific dashboards, and find opportunities to improve.

Better inbound and outbound performance – in one contact center

Inbound

Boost customer satisfaction and improve retention with a system built for inbound support.

  • Customize call flows and dashboards and create a system that works for your team
  • Put customers in touch with the right people with intelligent call routing and auto-queue callback
  • Listen to calls and give agents real-time feedback with Whisper and Barge modes
  • Track call activity and agent performance with analytics
  • And more
An agent is using the contact center inbound features.

Outbound

Supercharge your sales org with powerful features built for outbound calling and prospecting.

  • Maximize revenue and never miss a call with Outbound Dialer
  • Save reps time and boost productivity with pre-recorded agent messages
  • Keep waiting callers engaged with in-queue SMS chat
  • And more
An agent is using the contact center outbound features.

Why GoToConnect?

A reputation trusted by thousands of companies

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    Top-notch performance and reliability

    99.996% uptimes, low bandwidth usage and distributed cloud architecture make GoToConnect one of the fastest, most reliable cloud systems available.

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    24/7 Support

    Around-the-clock support with an average resolution time of under 30 minutes keeps your team collaborating when and where you need it.

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    Enterprise-grade security and privacy

    We keep your conversations and data safe and secure with top-of-the-line security features and adherence to standards like SOC 2 Type II and GDPR.

Give your team a better contact center

See how GoTo Contact can take call center performance to the next level.