September 28, 2021 Sr. Customer Advocacy Marketing Manager
“Being the IT director, I generally get negative feedback. So, the fact that it’s quiet and I get positive feedback speaks volumes about the GoToConnect and Teams Connector.” Randy Zajonczkoski, Director of IT at Dixon Schwabl + Company (DS+CO), was faced with a big decision when their old phone contract was up. DS+CO prides itself as a full-service marketing company providing proactive and flexible solutions to clients across industries. So, Randy knew the tech had to keep up with their customer service reputation.
Why DS+CO chose GoToConnect
- Seamless integration with Microsoft Teams: DS+CO was already leveraging Microsoft Teams and now, phone calls, notifications, and voicemail route through a single platform.
- It’s easy to use: Employees required limited training because they were already familiar with MS Teams and the new integration was straightforward.
- A strong implementation team: The LogMeIn team preloaded the system and kept DS+CO on track for the cutover date.
- Full customization: You can pick and choose which features to use in Teams or GoToConnect.
With improved voice quality and an enhanced customer experience, DS+CO feels they made the right decision. Read the full Case Study