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GoTo Room-as-a-Service (RaaS) Terms

These GoTo Room-as-a-Service (RaaS) Terms govern your installment purchase of any business communications equipment provided by us in support of our GoToRoom offering as identified in a signed Order and are subject to GoTo’s Terms of Service available at

The parties agree as follows:

  1. Equipment Purchase. Any equipment purchased under the GoTo RaaS model requires a corresponding Services subscription. Title to equipment transfers to you at the time of initial purchase. Purchases are not subject to return or refund.
  2. Payment. You will pay for such equipment in equal monthly installments for the Initial Term of the corresponding Services subscription in the amounts set forth on your Order. The monthly payment amount for the equipment may be represented on your Order or invoice as a single combined line item with the Services subscription. You may choose to accelerate your equipment payments at any time, however it will not impact the duration of the corresponding Services subscription.
  3. Equipment Warranty. We will repair or replace any equipment that fails due to a manufacturer’s defect at no cost to you during the Initial Term of the corresponding Service subscription or when you have made all installment payments for the equipment, whichever comes first. We will determine whether to repair or replace the equipment and may provide replacement equipment that has been previously used. Other than for warranty repairs or replacements, we do not accept return of used equipment and will not issue refunds for it.

  4. Last Updated: September, 2020