EMA Consulting was established in 1997 and provides contemporary ER, IR and HR services for employers across Australia, including advice, representation, strategy, investigations and training.
The emergence of COVID-19 became a driving force for organizations around the globe to prioritize reliable, trustworthy collaboration solutions in the shift to 100% remote work. EMA Consulting faced a similar challenge when they recognized that their existing VoIP provider could no longer adequately support their needs. There was even a period of time where the organization couldn’t take calls and the whole system went down – a disaster, given that EMA Consulting collaborates primarily over the phone. With their very business at stake, they began the search for an alternative provider.
EMA soon discovered a solution that piqued their interest: GoToConnect by LogMeIn. Switching from their previous provider to GoToConnect was a seamless transition. Customers didn’t know that EMA Consulting staff were still at home and couldn’t tell the difference other than recognizing the improved call quality, a major win for the team. The organization also leveraged their existing access to GoToTraining as a platform to host weekly webinars to address common questions and provide critical advice to help customers through this turbulent period.
With the flexibility that GoToConnect gave the team to be able to work from anywhere and the drastic reduction in reported call quality and connectivity issues, EMA Consulting called their forced work-from-home experience a success. In fact, it was such a success that the company permanently altered their work from home policy. “Given how successful our working from home experience was – some of which is attributable to GoToConnect – it has allowed us to open up that opportunity to people,” said Elaine Smith, General Manager of EMA Consulting.
For the full story of how EMA Consulting drastically reduced call quality and connectivity issues and improved productivity when they moved to GoToConnect to power their work-from-anywhere capabilities, click the image below!
The future of work is here. Are you prepared? Visit goto.com/connect or call us at 1 800 514 1317.