As a nonprofit, low-cost clinic, Stand for Animals Veterinary Clinic was inundated with calls from pet owners across the Charlotte metro area. The inefficiencies of their existing on-prem system pushed them to research alternatives. Stand for Animals decided on GoTo Connect for its robust feature set, including the dial plan editor and call queues, which help them to stretch their resources further. They also utilize GoTo Contact Center to gain valuable insights into how the clinics are performing and opportunities for increasing efficiency.