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Success Story: World-renowned Car Manufacturer
Success Story: World-renowned Car Manufacturer
As one of the world’s notable high-performance vehicle brands, customers have certain expectations when their vehicle needs service. But ensuring that each retail service center has the latest information and expertise to quickly diagnose and resolve issues proved challenging. GoToAssist saved customers and technicians headaches and time by allowing authorised users to perform dealer-level tasks remotely.
This organisation is a world-renowned high-performance passenger and commercial vehicle manufacturer. In 2021 it sold millions of vehicles. This organisation is continually expanding its worldwide production network with dedicated production sites across multiple continents, while gearing itself to meet the requirements of electric mobility.
GoToAssist lets us do everything we were doing face-to-face virtually. Even though we’re back to being able to travel, we still use it all the time. It allows us to help technicians in remote locations and even support techs in independent shops who may not have factory training. We’re able to see what the tech is seeing and give direction, even if they’re in the middle of nowhere.
Spokesperson
Head of Technical Operations
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