See how a cloud contact center can work for your team
GoTo Contact helps you improve customer experiences, boost sales and drive results.
Experience it for yourself: our sales team can walk you through a personalized trial.
GoTo Contact is a cloud contact center solution that makes it easy to deliver top-notch customer experiences and drive more results. Use it to create effective inbound call flows, or to help your team boost sales with faster outbound calling.
Easy deployment & customization
Setup in 1 day without additional IT. Then start customizing call flows and dashboards that work for you.
Monitor every customer interaction, gain insights into call activity, and assign agents where they're needed most with real-time workforce management.
Analytics to boost performance
Gauge team performance with call analytics, live stats, and agent-specific dashboards, and find opportunities to improve.
Better inbound and outbound performance – in one contact center
Boost customer satisfaction and improve retention with a system built for inbound support.
- Customize call flows and dashboards and create a system that works for your team
- Put customers in touch with the right people with intelligent call routing and auto-queue callback
- Listen to calls and give agents real-time feedback with Whisper and Barge modes
- Track call activity and agent performance with analytics
- And more
Supercharge your sales org with powerful features built for outbound calling and prospecting.
- Maximize revenue and never miss a call with Outbound Dialer
- Save reps time and boost productivity with pre-recorded agent messages
- Keep waiting callers engaged with in-queue SMS chat
- And more
A reputation trusted by thousands of companies
Top-notch performance and reliability
99.996% uptimes, low bandwidth usage and distributed cloud architecture make GoToConnect one of the fastest, most reliable cloud systems available.
Around-the-clock support with an average resolution time of under 30 minutes keeps your team collaborating when and where you need it.
Enterprise-grade security and privacy
We keep your conversations and data safe and secure with top-of-the-line security features and adherence to standards like SOC 2 Type II and GDPR.