At GoTo, we’re dedicated to building valuable partnerships that help customers achieve their remote support and business communication goals. Ultimately, customer success is our success, which is why we’re proud to share highlights from G2’s Winter 2023 reports.
We received 46 top 3 rankings across three hero solutions: GoTo Resolve, GoTo Connect, and Rescue. GoTo also saw 78 improved rankings from the Fall 2022 reports. Finally, we earned 5, #1 rankings for GoTo Connect and GoTo Resolve:
- GoTo Connect: Maintained the Most Implementable and Best Results awards by achieving #1 ranking in the UCaaS Platforms Indexes. GoTo Connect also earned the Best Usability award and #1 rank, after ranking #2 in the fall.
- GoTo Resolve: Earned the Fastest Implementation, Most Implementable, and Easiest Setup awards by ranking #1 in the Service Desk Implementation Index.
G2 is the world’s largest and most trusted software marketplace. With 1.8 million reviews and counting, G2 helps people around the world make better buying decisions — and reach their potential.
GoTo received top rankings in the Usability Index, Results Index, and Implementation Index Reports, which are based on ratings by business professionals. GoTo has also received top rankings in various Grid reports by receiving positive reviews from verified users compared to similar products in particular categories.
Customer reviews help us win these notable rankings.
- “I like GoTo Connect's ease of use. Setting up an auto-attendant was easy. Receiving and making calls is easy. Setting up a fax line took five minutes (yes, some people still send faxes). And amongst the cloud phone systems I researched, GoTo Connect gives you the most value for your money.” - Steve S., CEO, Senior Developer and Server Jockey, Small Business (read the full review here)
- “GoTo Resolve is the best remote access tool. We support our employees and clients remotely through support sessions. The user interface is simple, quick, and easy to learn for new users. GoTo Resolve offers excellent features like chatting with clients, transferring files, multi-session handling, session recording for training purposes, etc. - Vikram J., Sr. Data Analyst, Enterprise (read the full review here)
- “[Rescue] is a very well-priced solution that provides support staff the ability to run admin-level commands/functions on a customer's workstation. The HTML5 feature allows remote support with zero-install required on the customer side.” - Verified user, Mid-Market (read the full review here)
- “I've used GoTo products for many years. Their software and product names have evolved, but what has remained consistent is that it is reliable, and if I ever need support, I can usually get a hold of a tech in a few minutes.” - Christine S., Computer Consultant (read full review here)
To learn more about GoTo’s business communication and IT support and management solutions, visit goto.com