What is Remote Access?

A complete guide to remote access technology, benefits, and security

 

Connections matter for every business and individual, including digital connections. At a time when remote and hybrid work predominates, and when people can work, shop, stream entertainment, and do almost everything else from anywhere from any device, remote access has never been more important for running a business. This guide explains everything you need to know about how remote access enables digital and human connection.

 

Una mujer usando la tecnología de acceso y gestión remotos de GoTo Resolve en su portátil.

What is remote access, exactly?

Remote access (sometimes referred to as “remote desktop” or "remote desktop connection") is simply the ability to access a device from another device, at any time, and from anywhere. With remote access, a user can control all the files and applications on another device as if the user was actually sitting in front of it. Remote access can be used across devices to enable remote PC access, remote Mac access, remote iPhone access, and more.

Two common examples

  • Using a computer to connect to an end user’s (employee or customer) device in order to provide remote IT management and support.
  • Using a PC in your home office to connect to your office computer or company network. You wouldn't need to travel to your company’s office in order to access company resources.
Why is remote access important?

Computing doesn’t just happen at work or at home anymore but can happen from anywhere on different devices with different operating systems. Remote access software makes computing more flexible in terms of where and when work and other digitally enabled activities can get done. For businesses that want to work flexibly (i.e., all businesses), it’s simply foundational to have software in place to enable remote access technologies such as:

Two use cases for remote access software

How does remote access work?

Vista de la consola de acceso remoto de GoTo Resolve durante una sesión activa.

How does remote access work in real-world use cases?

Interfaz de la función de control remoto de GoTo Resolve dentro de la aplicación de escritorio.

What are some common methods of remote access?

Let’s dig into the technologies that make remote access possible. There are three typically used types of remote access:

Un hombre usando la función de control remoto de GoTo Resolve para proporcionar soporte remoto a un cliente.

What are some common types of remote access connections?

Formas seguras de GoTo Resolve para configurar conexiones de acceso remoto.

Top remote access benefits for businesses

Any size business will benefit from having remote access capability. Here are half a dozen of the many benefits:

Understanding remote access security

Estadísticas detalladas sobre la plataforma segura de GoTo Resolve.

Importance of securing remote access connections

Un hombre usando la función de control remoto de GoTo Resolve para trabajar desde casa de forma segura.

Common security risks and threats

Un equipo utilizando la funcionalidad de acceso remoto de GoTo Resolve.

What are some best practices for securing remote access?

Controles de seguridad de GoTo Resolve.

What are best practices for implementing and managing remote access?

Let’s look at the top remote access best practices that can help you optimize the technology for your organization:

How important is remote access for small and midsize businesses in particular?

Un hombre utilizando las funciones de acceso remoto de GoTo Resolve desde el móvil para una asistencia remota flexible desde cualquier lugar y en cualquier momento.

The bottom line on remote access


Vista del panel de acceso remoto de GoTo Resolve.