The importance of implementing remote support in companies

Woman working remotely from a tropical vacation with remote access and remote support


#GoToGetsIT: This article is part of an ongoing series from GoTo’s thought leaders on the frontlines: Our Solutions Consultants deeply understand our customers’ unique challenges and connect the right solutions to meet their goals using GoTo technology. Here, they share their industry knowledge on what it takes to help businesses everywhere thrive in a remote or hybrid world.

In today's fast-paced and dynamic business environment, companies are adopting new work culture strategies to stay ahead. One of the most significant shifts in work culture is the rise of flexible work arrangements, which include remote and hybrid work. The implementation of remote IT support tools allows IT professionals and network administrators to provide fast and efficient service to end users wherever they’re located.

Considered extremely necessary for small and large companies, remote access and support tools highlight the importance of business processes in technological resources. This duo, innovation and technology, allows a list of competitive advantages to be achieved in the most varied strategic objectives, much of it being due to the transformation of the labor market in the post-pandemic period. Experience has shown that these new forms of innovation and technology, particularly when paired together, have been fundamental for the contribution and efficiency of the technological services available. Through the deployment of remote access and support tools, results have shown a more objective and satisfactory customer service, allowing the uninterrupted operation of a computer, network or program without prejudice to team development, delays in deliveries, loss of productivity, customer dissatisfaction, or financial losses.

Remote access: before and after

For many years, the norm of companies was to have their employees come into the office every day. With all employees within the same office, they were all using the same technology infrastructure. If there was a business interruption, dozens of employees would be unable to get their work done. However, at the time, having employees utilize technology that would allow them to work from their own home was not a common practice yet.

Remote access opened doors for companies and employees to be more efficient in the performance of their roles, wherever they happened to be located. It also allowed problems to be solved remotely with tools that bring management and efficiency to the IT team and end users. This has come with the development of specific tools for remote work. Access tools and remote IT support are now considered extremely necessary for both small and large companies, as well as almost all business processes and technological resources.

Benefits of remote access

Increased productivity

Innovation and technology must always go hand in hand so that competitive advantages are achieved in the most varied strategic objectives, especially in light of the transformation to flexible work in the post-pandemic period.

Experience has shown that with the right tools, employees can be more productive within their own home offices, making them much more efficient and faster in all their demands. The need for a daily commute or reliance on in-person technical support is eliminated with the deployment of remote support tools within organizations.

Fast recovery with less demand on IT

One of the great benefits for companies that adopt remote support tools is that IT professionals are no longer physically needed in each location where there might be a need to attend to specific problems of each computer or server within the office location. In this post-pandemic work environment, companies can adopt remote support tools to help facilitate the management and support of the tech stack, particularly because many professionals are working remotely. Companies depend heavily on their technological resources and need to protect them against possible instabilities, relying on dependable and agile tools to restore services as quickly as possible. Remote support tools provide the resources to do that.

Cost savings

The implementation of the correct tools for remote IT support in corporations brings more benefits than “just” repairing a remote system or connecting people. Remote support tools generate significant cost savings where companies can reduce their overhead costs by minimizing office space and other associated costs such as utilities, maintenance, and supplies. As a result, employees also benefit from cost savings as they can avoid travel costs and expenses associated with working in an office environment.

Preventative IT management

In addition to gaining efficiencies in terms of operating costs, businesses also benefit from the preventive actions of a remote support tool. Reports and management inputs provide a much more agile decision-making process.

GoTo, through software solutions such as GoTo Connect and GoTo Resolve, has been helping companies around the world to improve the operational efficiency and management of IT equipment and mobile equipment.

GoTo Connect is a single software that meets all the communication needs of a corporate user with videoconferencing, telephony, and messaging.

GoTo Resolve combines IT management and remote support that's easy to use by IT professionals and end-users. Due to its capabilities as a unified remote monitoring and management (RMM) and remote access software, it meets the varying needs of small and large companies with the end-goal of increasing efficiency and enhancing a flexible work model.

Conclusion: remote access is critical

Implementing remote support tools across SMBs and enterprises is crucial in today's new flexible working culture. Numerous benefits are offered, both for companies and for employees. In this way, greater productivity, greater cost savings, business continuity, better management, and balance between work and personal life are achieved.

Companies that embrace remote work and implement remote access will undoubtedly have a competitive advantage in today's business environment.

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