#GoToGetsIT: This article is part of an ongoing series from GoTo’s thought leaders on the frontlines: Our Solutions Consultants deeply understand our customers’ unique challenges and connect the right solutions to meet their goals using GoTo technology. Here, they share their industry knowledge on what it takes to help businesses everywhere thrive in a remote or hybrid world.
Remote monitoring and management (RMM) is an essential tool for managing an organization’s IT infrastructure. It enables businesses to track and monitor the performance of their IT assets, proactively detect and address issues, and ensure the smooth functioning of their operations.
Despite the significant benefits of RMM, many organizations struggle to make the most of it due to its complexity. Here are some tips that can help your small and midsize business (SMB) simplify RMM.
1. Automate manual tasks
Automating manual tasks is one of the best ways to simplify RMM. This can be achieved by using automation tools that can automate repetitive tasks such as patch management and software updates. Automation tools also enable organizations to monitor their systems more efficiently.
2. Consolidate data
Consolidating data is a great way to simplify RMM. Organizations should use a single platform for collecting and storing data from all of their IT assets. This will enable them to quickly and easily access the data they need and make data-driven decisions.
3. Streamline processes
Streamlining processes is also an effective way to simplify RMM. Organizations should identify and eliminate redundant processes that are no longer needed. This will save time and resources and help the organization to focus on the most important tasks.
4. Utilize cloud solutions
Cloud solutions are becoming increasingly popular for RMM. Cloud solutions, like GoTo Resolve, can simplify the process of monitoring and managing IT assets by providing access to the data and tools that are needed from anywhere. This can help organizations to improve their efficiency and reduce their costs.
5. Invest in security features
RMM solutions should include remote access safeguards like zero trust security architecture and antivirus management. This will help ensure that remote commands are performed by verified users and that systems are functioning properly.
By following these tips, organizations can simplify their remote monitoring and management processes, improve their efficiency and reduce their costs. This will enable them to make the most of their IT investments and ensure their operations are running smoothly.