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See what’s new at GoTo

Create effortless customer experiences with over 100 new offerings, capabilities, and enhancements.
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Smarter Connections. Seamless Experiences. AI-Powered communications
Find new ways to collaborate and enhance your customer experiences.
Education

All-in-one communications platform that securely connects school communities through calls, messaging, virtual classrooms, and safety alerts.

*Only available in select countries

Automotive Integrations

Integrate your CRM via a simple add-on to streamline operations for each rooftop, no upgrade required.

*Only available in select countries

AI Quality Management

Automatically evaluate every interaction with our AI add-on to easily coach agents and improve service.

Conditional Routing Node

Automatically route calls to the right agent using dynamic rules and caller data.

AI Receptionist: Observability Improvements

Gain clear visibility into how virtual reception improves your customer service.

*Only available in select countries

AI Receptionist: Custom Greetings

Tailor the AI Receptionist’s greeting in any language to guide callers and share critical business information.

*Only available in select countries

AI Receptionist: Language Support

Improve regional support by automatically assisting callers in their native language for more natural interactions.

*Only available in select countries

AI Receptionist: Advanced Knowledge Ingestion

Save time and make smarter decisions by instantly building a knowledge base from your own content to provide accurate answers.

*Only available in select countries

Post-Call Surveys

Grow your business by gathering real-time caller feedback to improve agent performance and customer satisfaction.

Transcript Search

Save time and gain critical insights by instantly searching call transcripts to find key conversations and trends.

Schedule Call & Message Reports

Save time and drive data-driven decisions by automatically scheduling and sharing key performance reports with your team.

AI Sentiment & Topic Analysis

Save hours of review time by using AI to instantly understand customer sentiment and key call topics.

WHAT ELSE IS NEW?

GoTo Connect

Previous releases
May 2025
December 2024
August 2024
March 2024
October 2023
July 2023
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