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Simplify and maximize your caller experience

With custom auto-attendants, greetings, and messages, you can deliver best-ever service for all inbound callers with minimal effort.

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Get custom automated answering services when you sign up for a GoTo Connect plan. No minimum commitment required.

"GoTo Connect lets our organization meet, share ideas, and connect from wherever our sales staff is at the time. It's easy to use, intuitive, simple, and reliable."
Nicholas H., Senior Account Executive review via Capterra
"Great onboarding and very user friendly system dashboard to be able to create, change and manage all aspects of our communications. I use GoTo Connect for 2 different companies that use the service in different ways and they always perform well above my expectations."
Jeff L., Principal review via G2
"The phone system works with minimal outages, and the interface is both intuitive and sleek. Easy to manage phones and overall system administration."
Administrator in Security & Investigations review via G2

Excellent caller experiences, made easy

Greeting callers, sharing important business information, and forwarding callers to the right extension or department can be a full-time job.

Customized auto-attendants are pre-recorded messages and greetings that give callers the information and support they need in an instant.

  • Improve caller experiences with warm welcome messages and personalized voicemail greetings

  • Automatically share important updates or crucial business information with every caller

  • Engage in-queue callers and keep them on the line while they wait with ongoing updates

  • Get callers to the right end-point faster with pre-recorded menus and directories (such as "press 1 for sales, press 2 for accounts")
Interface showing GoTo Connect's easy to use, drag-and-drop dial plan editor.

What can you do with custom auto-attendants?

Customize messages & greetings

From customized call queue greetings and business voicemail greetings, to automatic directories, record an unlimited number of customized messages and greetings using the GoTo Connect desktop or web app.

When senior management, loyal customers, or special clients call a certain number, greet them with a unique, relevant answering service message.

Adding customized messages into your call flow plans is simple. Record your custom message, add using the visual call flow editor and save the updates to put them into effect immediately.

Setting up auto attendant and voicemail on GoTo Connect

But that's not all you get with GoTo Connect

As a VoIP phone service, GoTo Connect is more flexible than an on-site PBX.

It also includes:

  • Call forwarding & transfers

    Forward and transfer calls to the right person, desk, phone line, or mobile number without losing the caller.
    Learn more >

  • Call routing

    Have every one of your calls sent automatically to the correct endpoint.
    Learn more >

  • Hot desking

    Easily share desk phones between multiple employees across all shifts.
    Learn More >

  • Number porting

    Keep your existing business numbers by bringing them over with you to GoTo Connect.
    Learn more >

  • Virtual voicemail

    Listen to voicemail messages via desktop, web, or mobile app, and read message transcripts
    Learn more >

  • Visual call flow editor

    Put together extensive call flow plans in minutes with the easy visual call flow editor. Read more
    Learn more >

What is GoTo Connect?

GoTo Connect is a fully customizable cloud phone system designed to help your business run seamlessly, no matter where your teams are working.


When you sign up for a plan, you don't just get a VoIP phone service: you get an entire package of phone and video meeting tools that help your team do their best work, all the time.

  • Placing a video on GoTo Connect using a desk phone with touchscreen 


    Phone system

    Includes number porting, call forwarding, hot desking, local, toll-free, and vanity numbers, call queuing, and auto-attendants.
  • Chatting live with teammates using GoTo Connect’s built-in messaging


    Meetings & chat

    Includes instant team messaging, audio conferencing with over 30 countries, and one-click call-to-video meetings.
  • Viewing call activity, stats and analytics in real time with GoTo Connect


    Support & analytics

    Includes real-time analytics, inbound and outbound call monitoring, and agent effectiveness reporting.

Explore all GoTo Connect features

Top-rated on G2 and Capterra

  • G2 Leader Badge, Spring 2022
    Leader in G2's Spring 2022
  • review-G2-min-png
    4.5 stars from 622 reviews on G2
  • review-capterra-min-png
    4.5 stars from 578 reviews on Capterra

Set up custom auto-attendants now when you sign up for GoTo Connect

See how your business works better with GoTo Connect. Setup is easy. No upfront commitment required.

Try Free Buy Now

Frequently asked questions

Yes! It’s easy to record yourself, or someone else on your team, speaking a custom message or greeting using the GoTo Connect web or desktop app, a phone, laptop, or any other device. Once you've recorded your messages, you can easily add them in where you want in your existing call flow using the visual call flow editor.
You can program an unlimited number of menu options into your auto-attendant system. From numbered menu directories to name directories, or any other directory you need for your team.