With a small IT department of just six people, Seminole State College needed to ensure everyone on the team understood each system to provide support as needed – something that was difficult due to an aging on-premises PBX system. Not only did their previous outdated phone system lack the level of flexibility they needed for off-campus phones, it wasn't cost effective to support and maintain. Seminole State College selected GoTo Connect to improve how the students, faculty, and staff communicated while ensuring reduced costs. GoTo Webinar connected the community for critical meetings and GoToAssist rounded out the complete solution to allow their IT department to provide virtual assistance to faculty and staff with computer or connectivity issues. The College has enjoyed many benefits, including an improved level of communication and business continuity througout the pandemic.