It was easy to implement and get our agents installed and up and running. The UI is intuitive and the off the shelf ability to handle custom... 

Visibility of team ticket load management allowed for increased efficiency and balanced workflow across team 

Instead of using different tools for chat, voice, and remote, LogMeln has everything that makes support operations work better. They can qui... 

We use LogMeln for remote troubleshooting, IT support, and helpdesk operations across the organization. These applications enable us to quic... 

LogMeIn Resolve is simple to use for our internal technicians and required very little training to get setup and into production. 

A marked decrease in resolution timelines has led to improved operational efficiency for IT technicians and a corresponding increase in end-... 

I work directly with customers 80% of the time, and even when I need to help a fellow IT professional out, LogMeIn is my go-to option. Viewi... 

The system we were using before LogMeIn was redundant. Redundancy in trouble tickets and information in our field can be dangerous. LogMeIn... 

We are able to troubleshoot issues with internal staff and external customers. With GoTo Resolve, we can access each devices or program need... 

I use LogMeIn Resolve to assist my end-users remotely and to connect to my organization's virtual environments easily. It allows for me to a... 

The agent console is easy to navigate and use as there are no superfluous or extraneous features that would lead to any user getting "lost i... 

Both instant remote support and camera share have saved both our team and customers waiting on support due to travel time and scheduling. We... 

LogMeIn Resolve has increased productivity for our support teams with the addition of camera share. Not only are we able to remote into work... 

It has met our needs to support mobile devices whereas we could not support them prior. 

It is easy to use and easy to get my end users connected. Even the non technical users can get connected. GoTo Resolve has kept things simpl... 

GoTo Resolve has saved us time with issues on remote PC. With the ability to stay connected to PC and login to different account without loo... 

It's All-in-one system for IT support is great which provide us remote access, RMM, ticketing system etc. in one unified system. It helped u... 

This is a very good tool for supporting end users in a remote environment. Screen sharing is easy and the process on the end user's end is e... 

We primarily use Go to for remote support. My IT team relies on it to troubleshoot technical issues. It's kind of a lifesaver when hardware... 

One area that has benefited my team is new employee onboarding. With Go to Resolve, setting up new hires' laptops or desktops remotely is ef... 

The feature of an all-in-one IT support and management system is well-suited. It allows us to access devices remotely without interruptions... 

Go-to is versatile compared to other systems like JIRA and is suitable for medium organizations. It has all the support options required. Li... 

GoTo Resolve has been invaluable for our mid-size company's IT team. The remote access and diagnostic features allow us to continue offering... 

The platform's omnichannel support, knowledge base, and automation capabilities can help businesses streamline their support operations and... 

Goto Resolve's all-in-one system has better allowed our business to streamline our support operations by consolidating our support tools int... 

The customizable ticketing system and real-time reporting are excellent features. 

The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and... 

GoTo Resolve is user friendly and easy to manage multiple systems updates, repairs, and problem areas. 

GoTo Resolve has saved hours and hours of on-site visits and down time. 

We are a school district, and our technology department covers 31 schools, three district office locations, a transportation hub, and a main... 

This tool comes in handy when helping clients when they are working remotely and traveling. In the past the users would need to come into an... 

Once you have the console up its easy to access. When working with more than one user at a time you can switch between users, so you don't w... 

At my organization the IT team uses GoTo Resolve to remote into staffs computer systems to help explore, troubleshoot and resolve technical... 

From a receiving perspective, this software has been really easy to use. There is also the capability to have mobile device management so th... 

The greatest remote access tool available is GoTo Resolve. We are able to communicate with our clients and staff with ease and offer assista... 

With GoTo Resolve, connecting to a remote client is incredibly simple—there's no need to constantly enter credentials or log in and out of t... 

GoTo Resolve is an all-in-one tool and one of the most user-friendly tools we have as of now! 

Multiple features in single application which saves cost of buying different software. 

Helped us a lot, especially during Covid when all of us had to work from home. 

Goto is a IT desk software is a tool designed to streamline and optimize the management of IT-related issues and service requests within an... 

The remote access aspect of GoTo Resolve has allowed seamless continued support for our clients. The interface for the team and the end user... 

We use GoTo Resolve exclusively with our support team for doing web sessions with clients for troubleshooting issues, assisting with workflo... 

With the implementation of GoTo Resolve, a transformation occurred. The once-chaotic customer service landscape evolved into a well-organize... 

Beyond the customer-facing improvements, the platform empowered support agents. It streamlined their workflows, providing them with a unifie... 

GoTo Resolve has made it easy for me to provide remote assistance to users from anywhere. 

It's easy to navigate with the ticket system as then we can allocate tickets to the relevant people, making it easier to resolve the tickets 

Is an easy tool to use, and it can help a lot in the tech support area 

This tool is good to handle the support and live production and to monitor the machines present on another locations. We can manage multiple... 

Remote access has been a great opportunity to have customer service 24/7, also customer satisfaction improved over 30% this year compared wi... 

GoTo Resolve provides Remote access support to users, for off site devices. GoTo Resolve helps to securely transfer files from devices. It i...