GoTo is Fighting Scammers with New AI-powered Scam Detection for GoTo Resolve

GoTo Resolve scam detection header

New functionality protects mobile device users from financial fraud by monitoring and automatically terminating support sessions with suspected scams


GoTo, the company making IT management, support, and business communications easy, today announced the launch of its AI-powered scam detection feature for GoTo Resolve. The feature, included in all tiers of GoTo Resolve, adds another layer of security by analyzing support sessions on mobile devices in real time to detect and alert users of any potentially fraudulent activity before sensitive information is shared.


Remote support scams are an increasing risk for consumers, with more than $1.3 billion lost in the US in 2023 alone. The scams often involve fraudsters posing as tech support staff and initiating a remote support connection to steal financial or other private information from victims. In many instances, scammers will misuse trusted remote support software from legitimate solution providers to connect to a victim’s device in order to view information on their screen or take direct control of the device. 


Using custom trained AI, GoTo Resolve scam detection actively monitors for key behaviors and phrases associated with these incidents. If one of these is detected, the solution takes the power away from scammers by automatically ending the session, alerting the end user, and making it easy to report the suspected fraud with one click. The new feature has already successfully identified thousands of potential scams and cut abuse claims by over 81%. In the coming months, GoTo plans to extend these protections to desktop connections


GoTo Resolve scam detection UI


“As a pioneer in the remote support industry, it’s our responsibility to help protect businesses that use our technology as well as individuals who may interact with our solutions,” said Olga Lagunova, Chief Product and Technology Officer at GoTo. We’ve done that with GoTo Resolve, which was built to prioritize secure remote support and management with a first-of-its-kind zero trust architecture. Our new AI-powered scam detection adds another powerful layer of protection, and we’ve already seen tremendous success since the initial rollout. This is just one of the many ways GoTo is dedicated to protecting both IT teams and their end users.”


About GoTo

GoTo makes IT and business communications easy, so its customers can do what matters most. Featuring flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, the GoTo portfolio helps securely support and connect businesses to what’s most important: their teams and customers. For over 20 years the company has been dedicated to robust security, including zero trust authentication, and powers more than 1 billion remote support sessions and 1 million customers with easy-to-use, built-for-IT solutions that save businesses time and money. With nearly $1 billion in annual revenue, the remote-centric company is headquartered in Boston, Massachusetts, with over 2,800 GoGetters across North America, South America, Europe, Asia, and Australia. 


Media contact:  

Ed Cruz

+1 617-279-2443

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