GoTo Resolve makes more possible for remote and in-house teams
Remote access & IT support
Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are on a single dashboard, including:
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Remote access, support, ticketing, and camera sharing – all in one place
Working remotely? Streamline your IT support.
Consolidate supportRespond, act, and resolve issues – all in one place. Now resolving a help desk ticket is as easy as having a conversation.
Maximize productivityTime-optimizing features like unattended access and multi-session handling let agents and employees get more done.
Make secure IT simpleWith enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running.
Frequently Asked Questions
GoTo Resolve currently integrates its conversations ticketing into MS Teams and Slack.
Tickets can be submitted and responded to via MS Teams, Slack, and Email. An end user portal is also in development to be delivered before the end of the year.
GoTo Resolve’s camera-share session type allows an agent to connect to an end user’s mobile device camera via a pin-based session. Once in the session, a one-way camera stream is started allowing the end user to show the device or hardware. The agent can then instruct the end user via on-screen annotations and other prompts.
The GoTo Resolve agent platform is available via a web-based console, downloadable desktop console, as well as a mobile app console.
From GoTo Admin administrators can manage subscriptions and provision users, view activity reports, manage group or user in-session permissions like session recording and unattended access, and configure helpdesks and account settings. Additionally, session-level reporting is available from within GoTo Resolve agent console.
GoTo Resolve is the next chapter of GoToAssist combining the remote support software customers grew to love with additional IT management functionality customers were requesting. If you are looking for the closest parity to GoToAssist – a strong ad-hoc remote support solution, GoTo Resolve’s Basic tier has you covered. It includes the same remote support features as well as conversational ticketing. All for the same price as GoToAssist was.
Yes, GoTo Resolve has all the same best-in-class remote support features that GoToAssist has along with new IT management features including IT automation, background device management, and conversational ticketing.