Meet GoTo Resolve, the next evolution of GoToAssist

Get the same world-class remote support functionality and more. Much more.

Everything you love about GoToAssist, plus so much more.

Meet GoTo Resolve: your NEW all-in-one IT tool. Experience the same powerful remote support features as GoToAssist, with added device management, background access, ticketing, and automation – all wrapped in zero trust architecture.

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Provide remote support on any device, from anywhere

Deliver fast, frictionless remote technical support for virtually all Android, Chrome OS, or iOS devices.

  • Join sessions directly via SMS, PIN, link, or email
  • Chat with agents via web browser or app
  • Hand off or record mobile support sessions
Save time and resources with remote IT automation

Modernize your helpdesk with conversational ticketing

Conversational ticketing plugs IT support right into the messaging tools your teams are already using.

  • Submit, manage, comment, and get real-time helpdesk updates using business messaging platforms like Microsoft Teams and Slack
  • Use web-based ticketing, conversational ticketing, or a combination of it to fit your needs
Provide remote suppport on any device, from anywhere

Save time and resources with remote IT automation

Unattended access and multi-session handling lets agents and employees get more done, every day.

  • Push scripts and tasks
  • Leverage pre-written scripts
  • First-of-its-kind zero trust access controls with remote execution
Enjoy peace of mind with zero-trust security

Enjoy peace of mind with zero trust security

Enterprise-grade security meets consumer-grade ease of use to securely kep your systems running.

  • Banking-grade encryption
  • Streamlined access management and provisioning
  • Multi-factor authentication, SSO, and more
Modernize your help desk with conversational ticketing
  • GoTo-Assist-Comp-Table-Image-png

    GoToAssist has all of the great features users expect:


    • Web Agent App Console
    • Desktop Agent App Console
    • Windows, Mac, iOS, Android, Chromebook, and Linux support
    • Remote View and Remote Control
    • Attended and Unattended Support Sessions
    • Camera Share Support Session*
    • Multi-Session Handling
    • Session Transfer
    • File Transfer
    • Remote System Diagnostics
    • In-session Chat
    • Reboot and Reconnect
    • Ctrl-Alt-Delete
    • Clipboard Synchronization
    • Zoom/Resize Customer Screen
    • Session Recording
    • Session History and Notes
    • Mass Deploy of Hosts (Windows and Mac)
    • Device Labels & Grouping
    • Active Directory Connector (ADC)
    • Securely Store and Update Unattended Credentials
    • Reporting
    • Single Sign-On (SSO)
    • TSL/AES Encryption
    • Multi-Factor Authentication (MFA)
    • GDPR Compliant

    *More advanced features with zero download required

  • GoTo-Resolve-Comp-Table-Image-png

    GoTo Resolve has everything GoToAssist has, plus more!


    • Mobile Agent App Console
    • File Manager
    • Multi-Agent Collaboration
    • Remote Terminal Access
    • Background File Manager
    • Remote Execution
    • Device Quick View
    • Unified GoTo Admin Center
    • Zero Trust Access Controls
    • Incident Management
    • Conversational Ticketing via Slack/Microsoft Teams Integrations
    • Email Ticket Submission
    • Integrated Remote Support
    • Unlimited Helpdesk Services (i.e. IT-help, HR-help, Finance-help)

Still need support for GoToAssist?

Don’t worry, we’ve got you covered.

  • Streamline support and respond, act, and resolve issues – all in one place.

    GoToAssist Support

    Learn how to control a remote PC, Mac, or mobile device in seconds.
    Learn More
  • Maximize productivity with time-optimizing features like unattended access.

    GoToAssist See It Support

    See it to solve it using your customer’s live-streaming camera feed.
    Learn More
  • Make secure I-T simple and keep systems safe while business stays up and running.

    Service Desk Support

    Create an oline support portal as a quick, simple way for customers to get help.
    Learn More

Frequently Asked Questions

At this time, GoToAssist is not changing or going away. Customers will continue to be supported and can grow their accounts. However, GoTo Resolve is the next evolution of GoToAssist. With GoTo Resolve, we’re broadening our IT support capabilites to meet customer demand. GoTo Resolve includes the same world-class remote support customers get with GoToAssist but layers in integrated remote management functionality, like background access, zero trust security, and a lightweight conversational ticketing platform. Over 2022, GoTo Resolve will grow to include more RMM functionality and integrations.
Yes, GoToAssist customers can try, buy, and use GoTo Resolve. However, they will need to configure their GoTo Resolve account from scratch and redeploy unattended hosts. We are evaluating more seamless migration options for late 2022 or 2023.
You will need to configure your GoTo Resolve account from scratch and redeploy unattended hosts. We are evaluating more seamless migration options for late 2022 or 2023.
We have no plans to change our product lineup over the next year. Customers will continue to receive the same support and product functionality they’ve been using.

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