What’s new at GoTo Resolve

Read about our latest product updates and releases.

Slack Integration​

Conversational ticketing enables end users and agents to give and receive ticket-based support on channels they’re already using, like Slack. With GoTo Resolve’s new Slack integration, you can:​

  • ​​​Start remote support sessions right from Slack
  • Configure IT and HR helpdesk services
  • Open, comment, and manage tickets
  • Receive ticket updates and notifications
Conversational ticketing enables end users and agents to give and receive ticket-based support on channels they’re already using, like Slack. With GoTo Resolve’s new Slack integration, you can:​

macOS Support Expansion​

Our newest macOS updates let you support different devices and standardize the way your teams provide your support. New capabilities include:

  • macOS mass deployment that lets IT admins install GoTo Resolve host software en masse with a PKG installer.
  • Remote Execution lets agents automate tasks across macOS devices such as restarting devices, pushing files, running scripts, and more.
Our newest macOS updates let you support different devices and standardize the way your teams provide your support.

Multi-Agent Collaboration​

Now agents can invite a second support agent into a live remote session to help with troubleshooting or to assist junior team members. ​

Now agents can invite a second support agent into a live remote session to help with troubleshooting or to assist junior team members. ​

Background File Manager​

Joining our many background management capabilities, Background File Manager lets agents securely navigate, move, and copy files and folders on a device — without initiating a remote session.

Joining our many background management capabilities, Background File Manager lets agents securely navigate, move, and copy files and folders on a device — without initiating a remote session.

Remote Terminal Access​

Now agents can take actions on deployed devices behind the scenes using background management Remote Terminal Access. A fully functional command prompt empowers agents to remotely handle virtually any administration task.

Now agents can take actions on deployed devices behind the scenes using background management Remote Terminal Access. A fully functional command prompt empowers agents to remotely handle virtually any administration task.

Ready to revolutionize IT?

Get more done, the easy way, with GoTo Resolve.