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Slack

Integrate your Jive phone system with Slack. Manage voicemail, click to call, log in and out of call queues, see which agents are servicing specific queues, and create queue groups for bulk actions.

Integration Category

  • Collaboration

Used With:

Overview

Jive VoIP users can log in and out of call queues from within Slack. They may also see which agents are servicing a specific queue. The ‘take a break’ feature will automatically log them out of all queues and back in once they return. Multiple queues can be added to a group and bulk actions performed on it. Jive bot also allows Jive users to get voicemail notifications and view and delete their voicemails. Additionally, it allows users to initiate a Jive phone call from Slack. The Jive Slack bot requires a current paid account with Jive Communications.

How To Install

To install Jive’s Slack bot, you must have permissions on your Slack workspace (usually a Workspace Admin).

  1. Click here to find the Jive bot in the Slack App Directory.
  2. Click Install and then click Authorize.
  3. Click + in Direct Messages.
  4. Search for jive.
  5. Click Jive bot and then click Go.
  6. Enter /jive connect to connect Slack and Jive.
  7. Click Connect Jive Account.
  8. In the integration dashboard window, click Link Accounts in Jive Bot.
  9. In the conversation with the slack bot, enter /jive configure.
  10. Choose your line/device and voicemail notification preferences.
  11. Click Save.