Jira Service Desk

Overview

Are you tired of navigating complex support systems? With LogMeIn Resolve, agents can now initiate fast and secure remote support sessions directly from Jira ServiceDesk tickets.

Swiftly resolve customer issues during an instant screen-sharing session. Use LogMeIn Resolve in Jira ServiceDesk to start a one-click, hassle-free support session.

When the support session ends, the session data is automatically pulled into the Jira ticket for record-keeping purposes, eliminating the need for yet another system to manage remote support sessions.

• Provide Integrated Remote Support
  From a Jira ticket, agents can initiate an instant online support session with a single click to access and control a customer’s device.
• Raise Productivity and Revenue
  LogMeIn Resolve for Jira ServiceDesk streamlines customer support, helping drive productivity and increase revenue.
• Improve Customer Satisfaction 
  Tackle issues quickly to enhance first-contact resolution rates and boost customer satisfaction.