CONTACT CENTER SOLUTION
AI-powered contact center excellence
Elevate your customer experience and engagement with our all-in-one, AI-fueled contact center solution and business phone system.
Your all-in-one contact center solution for boosting CX
-
100+ phone features
Get an award-winning phone system with AI-powered customer communication tools. -
Essential channels
Provide seamless experiences with voice, webchat, SMS, WhatsApp, social, and video in one place. -
Valuable insights
Drive performance improvements with analytics and streamlined dashboards.
One customer experience platform for the entire team
Unlock peak performance
- Make smarter decisions with real-time analytics and insightful reports
- Enhance performance and quality with listen/whisper modes, call recording, and coaching tools
- Keep customers happy with minimal wait times using intelligent callback queues
- Get customers to the right agent faster with intelligent call routing
- Resolve inquiries quickly and efficiently with intelligent call routing
Delivering unparalleled customer experiences with AI
In a world brimming with innovation, it's real impact that sets you apart. GoTo’s AI Optimization add-on for GoTo Connect Contact Center Complete transforms customer service, delivering exceptional results with cutting-edge AI solutions.
Elevate team productivity with actionable insights
Effortlessly enhance customer interactions with cutting-edge analytics and real-time reporting. Start with a high-level overview and dive into individual performance metrics, including call volume and team statistics. Use team dashboards to track performance and key performance indicators (KPIs) for the entire team.
Create effortless team collaboration
Centralize all your customer communication channels to create more productive experiences. Ensure calls are routed to the right person and share customer history and details with your entire team. With everyone on the same platform, collaborating with SMEs and internal specialists to enhance customer service is quick and easy.
Easy setup, stress-free management
Simplify call flow configuration with our drag-and-drop dial plan editor, assign permissions, and oversee settings—all in one streamlined admin portal. No IT team necessary. Consolidating to a single vendor also results in substantial time and cost savings.
See all our features
Download our datasheet to discover everything GoTo Connect Contact Center Complete has to offer.
"We’re able to reach more people in one day now than even just a year ago — what we’re able to get done with GoTo Connect Contact Center Complete is so much better for us."
Read the Case Study
Nicole Hash
Operations Team Lead, Stand For Animals
-
99.999% uptime
Low bandwidth usage and distributed cloud architecture keep you up and running. -
#1-rated support
Our 24/7 customer support is #1 on the most trusted independent review sites. -
Top-notch security
Enterprise-grade security and compliance with standards like SOC 2 Type II and GDPR keep your data safe.
Create easier-than-ever customer interactions
See how GoTo Connect Contact Center Complete elevates your customer experience.