Customize the incoming call experience for customers
What are custom messages?
Custom messages and call greetings are messages you create to use in the dial plan for your company's phone number. Your incoming call greetings or messages can include business voicemail greetings, auto-attendants, and even call queue greetings. Custom messages can be played to all callers, those reaching a specific department, or even to specific VIP callers based on their number.
Setup your greetings and marketing messages in just a few easy steps and then update and change them in real-time right from your desk phone, the GoToConnect desktop app, or your smartphone (iPhone, iOS/Apple, or Android device).
The advantages of custom messages
Improve Customer Experience
By personalizing your messages and greetings, sharing additional company information, and providing clear menu options, you can help deliver a better experience for customers when they call you. They can learn other things about your company while receiving assistance that gets them to the right person much more quickly.
Flexibility and Customization
There is no limit to the type or number of phone messages and voicemail greetings. You can create a custom greeting or custom message for your main menu and any extension in your company, including those used by remote team members and for voicemail boxes. Keep greetings relevant and up to date by quickly changing messaging to react to current events or emergencies.
Enhance Marketing Efforts
Extend your small business marketing messaging to a new channel where you can capture the attention of callers and share information on an upcoming promotion, event, or program. The messaging you share here may receive more attention since callers are a captive audience.
Multiple Recording Options
Choose from recording your own voice, that of a team member, or the talent of a voice-over professional. You can upload professional voicemail greetings to your portal or record directly to the phone extension's messaging system.
Why choose GoToConnect?
Exceptional Return
Availability and Reliability
Time and Cost Savings
Convey Marketing Messaging
Visual Dial Plan Editor
Automated Answering and Call Routing
Other features
Call Routing
Get your call connected to the correct endpoint.
Virtual Voicemail
Listen to voicemail messages from anywhere – internet, mobile device or outside line.
Call Transfer
Transfer a call to the appropriate person without losing the caller.
Incoming Call Handling
VoIP Calling
All employees can answer a call, place it on hold and have someone else pick it up.
Hot Desking
Enable multiple employees to share the same workspace and phone.
Frequently asked questions
- Can I add a custom message before the auto-attendant in a dial plan?
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Yes, messages may be played at any point during phone calls or within the dial plan. The short messages can be accompanied by a beep or other prompt.
- What file types are supported as custom greetings?
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Any .WAV files can be uploaded as a custom greeting that includes business hours or contact information.
- Does the file have to be specified as a .WAV file?
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Yes, currently only .WAV files are supported. These sound files can be recorded right from your phone or other audio devices used to make professional voicemail greetings.
- Who has permission to change greetings?
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Only administrators can change voicemail box greetings by default. However, any user (or group of users) can be given administrator rights.
- Where does the messaging waiting indicator appear?
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You will see the messaging waiting indicator as a notification icon in your portal as well as a light on your phone.
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