Jive is now GoToConnect!
More than a name change, GoToConnect addresses your crucial needs to have a truly unified, cloud-based phone and meeting solution that lets your organization do business from anywhere on any device.
Better Interactions for Better Results, Today
Powerful customer tools built for your business
GoToConnect gives you the freedom to choose the best application to drive better customer satisfaction and grow your business without the complexity and unnecessary bells and whistles of conventional call center tools.
Our solutions are designed to help your team be more responsive to changing customer needs using one communication platform.
Results in a day
Let’s face it – if you need better customer satisfaction, you need results today. Unfortunately, most call center solutions require months to implement the software, onboard agents, and begin to track interactions. That means months of lost revenue and customers going to your competition.
With GoToConnect Support Center, you can buy and deploy them in one day!
Clear, honest pricing
Typical call center pricing is complex and never gives you a clear picture of what you’re buying. The last thing you need is unexpected costs and being nickel and dimed by your vendor. True to GoToConnect’s brand, our solutions feature clear per agent pricing with no hidden fees.
Your supervisor and agents need instant feedback and the tools to make changes if they're going to take your business to the next level. From personalized dashboards and wallboards to call monitoring, GoToConnect's solutions have the tools your teams need to grow your business.
Easy to deploy
- Unified Admin Portal – Simplify IT management. Supervisors and agents manage all their work in the GoToConnect UCC application.
- One Day Deployment – Deploy in one day as soon as your GoToConnect system is set up.
- Simple Billing - Support Center features attractive, transparent pricing with no surprises.
Easy to manage
- Dashboards – Improve interactions on-the-fly with real-time queue and agent dashboards.
- Unified Collaboration – Collaborate quickly with coworkers via phone, meetings, chat, or text.
- Integrations - Better interactions and automated workflows with powerful CRM integrations and more.
Easy to use
- Simplified Workflow - Users can use one-touch logins and real-time queue information to get where they need to be, faster.
- Agent Login/logout - Team members can take breaks from queues without logging out.
- Queue Call Information - Users can see important inbound call information like call queue origin, caller wait time, and Caller ID.