Boost your sales teams. Ensure your customers are happy
Get up and running in 1 day – no additional resources or IT needed.
Simple, clear pricing
Contact Center is 1/3 the price of similar contact center systems – with no hidden fees.
Manage your contact center with a single unified admin portal and make it work for your business.
One contact center for both inbound and outbound activity
Unlock powerful call center features when you add Call Center to your GoToConnect plan. Deliver top-notch customer experiences and create better outcomes without the headaches of a traditional call center.
Get real-time visibility
Supervisors can keep an eye on every customer interaction and gain insights into call activity. Assign agents where they're needed most and manage staffing on the fly for smoother experiences.
Use analytics to improve performance
Gauge how the team's doing with call analytics and agent-specific dashboards. See stats like total talk time and wait time and find ways for your team to improve.
Boost customer satisfaction and improve retention with a system built for inbound support.
- Customize call flows and dashboards and create a system that works for your team
- Put customers in touch with the right people with intelligent call routing and auto-queue callback
- Listen to calls and give agents real-time feedback with Whisper and Barge modes
- Track call activity and agent performance with analytics
- And more
Supercharge your sales org with powerful features built for outbound calling and prospecting.
- Maximize revenue and never miss a call with Outbound Dialer
- Save reps time and boost productivity with pre-recorded agent messages
- Keep waiting callers engaged with in-queue SMS chat
- And more
Integrate with your CRM
Streamline your customer service workflow by integrating with top CRMS like Salesforce, Zoho and Zendesk. Save your agents time by cutting out the back and forth between applications. View all Integrations »
Top-notch performance and reliability
99.996% uptimes, low bandwidth usage and distributed cloud architecture make GoToConnect one of the fastest, most reliable cloud systems available.
Around-the-clock support with an average resolution time ,30 minutes keeps your team collaborating when and where you need it.
Enterprise-grade security and privacy
We keep your conversations and data safe and secure with top-of-the-line security features and adherence to standards like SOC 2 Type II and GDPR.