Call center software for better customer service.
What is call center software?
Call center software is a customer service system that helps businesses handle incoming calls in an efficient manner. A type of contact center software, call center solutions tend to focus on phone-based support, while contact center software as a whole can include email, instant messaging, chat and social media.
The best call center software provides queues for routing calls and reports for managers to track agent performance in real time. With the right data, managers can estimate caller demand, staff appropriately and improve phone response times to ultimately create a better customer experience.

The advantages of call center software for businesses
Businesses that care about customer service cannot ignore the benefits of call center software.
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Manage incoming calls with ease
At first, a single receptionist might have been enough. But as your business grows, you will need a team to handle the phones. Modern cloud-based call center software makes setting up your call flows and managing your queues much simpler than ever before.
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Enhance customer experiences
Your phone support has a huge impact on user satisfaction. Rather than leave customers on the line endlessly, call center software can provide interactive prompts and business information upfront and then effectively route each call to an available agent.
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Keep track of your team
Call center software monitors every aspect of your call flow, such as customers in queue, average speed to answer and average talk time. These metrics are presented with up-to-the-second accuracy so managers can quickly resolve issues that come up.
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Improve agent productivity
Your agents often need to access your customer relationship management (CRM) system during calls. Many call center software providers offer integrations with leading CRM solutions to eliminate toggling back and forth and save time for agents.
Why choose GoToConnect?

Interactive voice response (IVR)

Automatic call distribution (ACD)

Leading CRM integrations

All the call center software features you could ask for
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Call recording
Record each customer call in your queue for agent training or review.
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Call monitoring
Listen to any current call, whisper to the agent or even barge into the call.
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Live status wallboards
Publicly display metrics for your call center’s performance on TVs or monitors. -
Omnichannel tools
Engage customers on their own terms: web calls, chat, email, fax or social media. (Pro only) -
Automatic callback
Give customers the option to request a return call to avoid waiting altogether. (Pro only) -
Advanced reporting
Dive deeper into your data with customizable reports featuring 110 metrics. (Pro only)
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VoIP Calling
All employees can answer a call, place it on hold and have someone else pick it up.
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Cloud PBX
All services are hosted in the cloud, reducing cost and enhancing redundancy.