Robert Flores, Vice President of IT at cybersecurity advisory firm Coalfire, is accustomed to a vocal user base. “We don’t have many shy people in the company when it comes to evaluating and using technology,” he said. But a recent sudden spike in help desk tickets for web conferencing was unusual for his users. Coalfire’s sales team serves a global customer base from 11 different locations and on the road using online meeting tools. But suddenly an influx of sales consultants were having trouble organizing meetings, and customers and prospects found it difficult to join. Complaints about choppy video and dropped calls were becoming all too common.
Flores and his team worked to get to the bottom of the issue, and they realized the web conferencing platform itself was to blame. Coalfire had recently switched from GoToMeeting to a new provider whose service was quickly proving to be far below the standard that Coalfire was used to. “We have people traveling constantly, hosting and attending meetings from the road,” Flores said. “Our sales team adamantly and unanimously asked us to go back to GoToMeeting.” So after a brief six-month experiment with another software, Coalfire returned to GoToMeeting as it’s collaboration provider.
Click the image below to read the full story on how Coalfire’s sales team jumped for joy over the return of reliable meetings (and their favorite feature), and how Bob’s partnership with his account manager at GoToMeeting helped him return to the meetings everyone knew and loved.
If you’re a GoToMeeting customer and want to share your story with us, we’d love to hear it! Send us a note in the comments below, or send an email directly to firstname.lastname@example.org.